Case Study Essay Example | Topics and Well Written Essays - 500 words - 65

Case Study - Essay Example BMC started out in 1978. BMC uses state of art machines to make the stampings. The process allows for efficient developing large volumes of stamping. The process also allowed the stampings to be of high quality. As the years passed, a lot of technological advancements were experienced. The technological changes changed the way BMC customers interacted with the company. Many customers shifted into the just in time manufacturing. The BMC technological department was affected by these changes. The company’s production schedules and inventory management were affected. BMC had to make some changes to their technical sector. CAD/CAM capabilities, a homegrown scheduling spreadsheet and financial applications, were added to their functions. All this was added to cope with the changes experienced in the technology sector. In 1989, a commercial off the shelf scheduling was purchased (COTS). The package implementation was, however, unsuccessful. The company purchased other COTS scheduling package in 1991. The package implementation also failed. A new manager recommended the development of a mini-computer based system. The internal system solved the issues of processing schedules and inventory. The company experienced other problems. The company flooded with many requests from customers. The major problem that faced the company was coming up with a solution that can handle the many requests that flooded the systems. The problem with the system not handling all the requests leads to customer dissatisfaction. Customer dissatisfaction would make the company lose it, customers. It would limit the company’s productivity. The system should also address the previous problems of production scheduling and inventory management. The company has a choice of purchasing a COTS package from Effective Management Systems. The COTS software costs $220,000 upfront and yearly maintenance contracts for $55,000 per year. EMS will allow limited